1. Who we are
Brodeur Software Development is a division of BetterWay Technology Services Ltd., based in Sylvan Lake, Alberta, Canada. We are responsible for the personal information described here. For any privacy question or request, email [email protected].
Privacy officer: Conrad Brodeur (to confirm), [email protected].
2. What we collect
What you choose to send us
The Work with Us form and the free check-up form on the sign-up page ask for your name, email, business, website address, the task or idea you have in mind, and a budget band. These forms do not send anything to a server. They prepare an email in your own mail app, and we receive it only if you press send there.
The messages you send us and our replies, including anything you attach.
Analytics
We use Umami, self-hosted by BetterWay Technology Group, to see which pages help. For each visit it records the page address and title, the referring site, any campaign tags in the link, browser, operating system, device type, screen size, language, and an estimated country, region and city. These are stored as individual, pseudonymous visit records with no name or email, and shown to us mainly as totals. Umami uses your IP address briefly to estimate location and count unique visits, then discards it; it is not stored. It sets no cookies, does not link your visits across other sites, and its visit identifier resets regularly (monthly on our server). You can turn it off at any time; see the Cookie Policy.
Hosting logs
Cloudflare, which hosts the site, keeps short-lived technical logs (such as IP address and request details) to deliver pages and protect against abuse. It may also set a strictly necessary security cookie (such as __cf_bm) to protect the site from bots. We set no analytics, advertising or tracking cookies.
Browser storage
The site stores three small values in your own browser: bsd-loaded so the intro animation plays once per visit, bsd-consent to remember your analytics choice, and umami.disabled if you turn analytics off. They never leave your device.
3. Why we use it
- To reply to you and to scope and quote work you ask about.
- To deliver the free check-up you request.
- To understand which pages are useful and improve the site.
- To keep the site secure and working.
We use your information only for these purposes, or as the law requires. By sending us an email you consent to this use, and you can withdraw that consent at any time.
4. Who we share it with
Only service providers that help us run the business: Cloudflare (hosting), Umami (analytics, self-hosted by BetterWay Technology Group, our parent group), and our email provider. They may handle information only on our instructions. We do not sell or rent personal information, and we do not share it for advertising.
Some providers may process information outside Canada, including in the United States. When that happens it is subject to the laws of that country, and we rely on contracts and the providers' safeguards to protect it. Where the analytics server is hosted is still to be confirmed. For questions about how providers outside Canada handle your information, contact our privacy officer, Conrad Brodeur (to confirm), at [email protected].
5. How long we keep it
We keep correspondence and enquiry details for as long as we need them to answer you and, if we work together, for the life of the engagement plus the period business and tax records require. Analytics are stored as individual, pseudonymous visit records with no name or email, and shown to us mainly as totals. When information is no longer needed, we delete it or make it anonymous.
6. Security
We use reasonable administrative, technical and physical safeguards, such as encrypted connections and limited access. No online service is perfectly secure, so we cannot guarantee absolute security.
7. Your rights
Under Canada's PIPEDA and Alberta's Personal Information Protection Act, you can ask to see the personal information we hold about you, ask us to correct it, and withdraw your consent. Where Quebec's Law 25 applies, you also have its rights, including data portability, de-indexation, and the right to have us stop disseminating your information. Email [email protected]; we may need to confirm your identity and will reply within 30 days.
If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).
8. Email we send
In line with Canada's Anti-Spam Legislation, we email only people who have contacted us or opted in, and every marketing email includes a way to unsubscribe.
9. Changes and contact
If we change this policy we will update the date at the top of this page. Questions go to [email protected], Brodeur Software Development, Sylvan Lake, Alberta, Canada.